Have you been asked to try clearing the Merge Gardens cache?
If so, you can find the steps for how to do so depending on the platform you're using to play the game.
Android
To clear the game's cache, you don't need to uninstall it. The steps may vary by device type, but the general process is as follows:
- Open your device's Settings.
- Navigate to Apps.
- Scroll and select the Merge Gardens app.
- Tap Storage.
- Tap the Clear cache button. Be sure not to clear the data as you may lose game progress.
iOS
The only way to clear the cache on iOS devices is to reinstall the game:
- First, make sure that you save your game progress using one of our cloud save methods.
- Uninstall the game following these instructions.
- Reinstall the game from the App Store.
- Reconnect to the cloud save method that you connected to in step 1 by going to your in-game Menu > Settings > Cloud Save.
Amazon
To clear the game's cache, you don't need to uninstall it. The steps may vary by device type, but the general process is as follows:
- Open your device's Settings.
- Select Apps & Notifications.
- Select Manage All Applications or See all... apps.
- Scroll and select the Merge Gardens app.
- Tap Storage.
- Tap the Clear cache button. Be sure not to clear the data as you may lose game progress.
Plarium Play
First try clearing the cache of Plarium Play itself by following these steps. You can also see a complete guide with images here.
- Open the Settings tab in Plarium Play.
- Go to the System Preferences tab.
- In the Troubleshooting section, click the Reset Cache button.
- Click Clear Now in the pop-up window.
If you continue to experience issues with the game, you can try reinstalling it. If you are connected to the same Plarium ID, you should be able to recover your progress automatically. To do so, follow these steps:
- Go to My Library.
- Find Merge Gardens.
- Open the three dots menu near the Play button.
- Select Uninstall.
- Click Install to download the game again.
Microsoft Store
First try clearing the cache of the game’s launcher by following these steps:
- Open the Settings tab on the left side of the launcher.
- Go to the System Preferences tab.
- In the Troubleshooting section, click the Reset Cache button.
- Click Clear Now in the pop-up window.
If you continue to experience issues with the game, you can try reinstalling it. If you are connected to the same Plarium ID, you should be able to recover your progress automatically. To do so, follow these steps:
- Open the game’s launcher.
- Open the three dots menu near the Play button.
- Select Uninstall.
- Click Install to download the game again.