We're really sorry to hear that you've run into an issue with your purchase!
If your purchase was not delivered to your game, then please get in touch - we will be happy to add the missing items for you. You can contact us at MergeGardens@FutureplayGames.com.
If you need a refund please take the following steps:
For Android users, the instructions for Google Play refunds can be found here.
If you have any trouble, please get in touch with us directly at MergeGardens@Futureplaygames.com as we can sometimes help with purchases made via Google Play.
For those of you using Apple devices, it is only possible to get a refund from Apple themselves by following the steps here.
If the issue is more technical or you need further advice, please also contact us at the email address mentioned above.
We'll do our best to help out!