Purchase issues

We're really sorry to hear that you've run into an issue with your purchase!

If your purchase was not delivered to your game, then please get in touch - we will be happy to add the missing items for you. You can submit a request here (make sure to select the purchase issues when setting the reason of your request).

If possible, please attach a screenshot of the digital receipt that you received for the missing purchase.

For Android users - your digital receipt should arrive to your e-mail address connected to the Google Play account used to complete the purchase.

For iOS users - you can find your purchase history by following the steps here.

For Amazon users - your digital receipt should arrive to your e-mail address connected to the Amazon account used to complete the purchase.

If you need a refund please take the following steps:

For Android users, the instructions for Google Play refunds can be found here.

If you have any trouble, please get in touch with us directly (contact form available here) as we can sometimes help with purchases made via Google Play. 

For iOS users, it is only possible to get a refund from Apple themselves by following the steps here.

For Amazon users, it is only possible to get a refund from Amazon directly by going to Your Orders > Find the purchase in question > Select Cancel Your Order.

If the issue is more technical or you need further advice, please also contact us at the email address mentioned above or send a request here.

We'll do our best to help out!