Our team diligently checks all puzzles to ensure that that they can be beaten, but some can take a few more tries than others.
If you continue to get stuck in levels, I would recommend joining some of our social channels where it is possible to ask for help and tips. Here are the links to these channels:
Our Facebook group: https://www.facebook.com/groups/mergegardensplayers
Our Facebook page: https://www.facebook.com/mergegardens/
Our Discord channel: https://discord.com/invite/uQS3D3X
Sadly, our support team is not able to move you onwards to the next level, but we will happily share your feedback with the design team!