Here are a couple of common issues where you might not want to wait for assistance. Also detailed are our community locations.
If you have an issue with a purchase that’s not been added correctly and can’t wait for us to help, then it’s possible to obtain a refund from Apple by following these instructions here: https://support.apple.com/en-us/HT204084
Or from Google play here: https://support.google.com/googleplay/answer/2479637?hl=en
If your progress is lost and you were previously connected to Facebook in the game or used Apple’s sign in, then reconnecting should restore your progress. If you can't restore your progress that way then we will help as soon as we can.
Lastly, if you have a question about how anything in the game works or want to know where to find something, then the best place for information is in the following places:
Our Facebook group: https://www.facebook.com/groups/mergegardensplayers
Our Facebook page: https://www.facebook.com/mergegardens/
Our Discord channel: https://discord.com/invite/uQS3D3X